However I do not see any calls into our support center since your site was commissioned. So I am not sure what customer service agents you. Equipment interconnecting cables;; Reloading initializing instructions and re- commissioning;; Verification of proper operation and completion of service report; . visible only after the modem has been commissioned and is operational. Figure System Control Center button links. Click the button to go to.
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Set the polarisation angle accurately – the scale clearly shows 1 degree intervals. The Plan overrides the terms of the Limited Warranty described in the Subscriber Agreement only as specifically set forth herein. In particular there are four key buttons to click on: What is the vesting period? You may watch some progress indications, such as download of the latest hughesnett files. There are in fact 16 IP addresses involved.
The pipe or pole interface below the 3-axis positioner is the canister which is intended for a vertical pipe, 2.
What is Express Repair?
Hughes will replace malfunctioning Equipment components on a one-for-one exchange basis with a functionally equivalent spare part. Now to configure the HX modem which means putting in the wanted downlink frequency etc. When the dish is pointed high, the up elevation angle increase, ultimately to 90 deg. Disconnect the Horizon meter if used and reconnect the LNB cable. This HX50 setup page will appear: Tell them commissoined signal quality factor you measured.
HughesNet Customer Care and Remote Field Maintenance Support
Time and Materials Services In addition to the Services coverages described above, Customer may also elect to order a Hughes technician to visit a Customer location on a Time and Materials basis. Now try a ping to the modem at A representative can initiate the onsite support request.
Clicking on the main submenus gives the following screens: The site is north of the equator and the satellite is hughesndt a south-westerly direction. Exterior or cosmetic items of the product, including, but not limited to, paint, finish, bezel, and cords; g. This means that if an onsite service call is required within the first day period after you have enrolled in the Plan, your co-pay will be higher than the co-pay after the expiration of the vesting period.
Think about elevation angles and visibility of satellite before buying the pole and pouring the concrete.
De-installation, relocation, or removal of the Equipment or any accessories, attachments, or other devices. The polarisation has been adjusted to deg anticlockwise. If deemed necessary, Hughes will dispatch an authorized Hughes service technician to your location for onsite troubleshooting and restoration of your service.
The plan covers the following: Customer personnel shall cooperate with and assist the Hughes Service representative in providing maintenance services. There are two possible orientations for the U shaped bracket.
Think of it this way: If the intended adjustment amount is – negative then there is some preference that the initial 90 deg adjustment is clockwise as viewed from behind the dish. Make sure no one interferes with this dish from this time. You will be billed the Plan monthly fee at the beginning gughesnet each billing cycle for the next month via the same method as your monthly HughesNet subscription payments.
You may cancel this Plan at any time without penalty by contacting Hughes at In elevation the weight of the antenna will normally mean there is no backlash. This system is evolving to best share commissionex the available capacity. Sign In or Register on hugyesnet.
Express Repair Terms and Conditions
Horizons 1 is a relatively new Satellite but the newer HughesNet System Satellites are a little more powerful and do have more features. Express Repair is a protection plan option designed to assure you that your HughesNet service will be restored in a quick and efficient manner in the event a problem occurs. Mode matched Feed horn and feed support arms Long cardboard box containing: Sorry, temporarily not available.
If you are starting with he feed arm out at one side then note that it is the amount of adjustment movement that matters.